Breaking the Language Barrier

Frequently Asked Questions about Voice Reader Home 15

FAQ Voice Reader Home

System requirements:

  1. System requirements, supported applications and file formats

    Installation:

  2. I cannot install Linguatec Voice Reader Home 15
  3. The installation does not start automatically
  4. Tips for installing the download version of Voice Reader Home 15
  5. Message during the installation of the download version: ChilkatLog: UnzipToFile: Failed to read compressed data.

    Activation:

  6. Important information concerning product activation
  7. The license key
  8. In the window "product activation" the columns "Product(s)" and "Status" are empty. How to solve it:
  9. During the automatic activation process you obtain the message: Error Code 3001
  10. In the activation window the button "next" shows no reaction and the activation can't be executed:
  11. How to activate the software after changing the installation device

    Usability:

  12. In Voice Reader Home 15 no voice can be chosen on the "read" tab. The selection box is empty.
  13. How to use Voice Reader Home 15 with another voice or in another language?
  14. The pronunciation of a word can be different if it is standing alone or in a sentence context.
  15. The punctuation is also being read out
  16. Distortions and interruptions occur when using the voice output
  17. End of line is end of sentence
  18. How can line breaks be removed automatically in a text document?


    Answers to the system requirements

  1. System requirements, supported applications and file formats
    • Operating system: Windows Vista, Windows 7 or Windows 8 (32- and 64-bit)
    • Available disk space: Up to 1 GB for each voice
    • 2 GB RAM
    • Internet access for product activation

    The following file formats are supported by Voice Reader Home 15 and can be opened directly in the editor via File - Open:

    • Text files(*.txt )
    • RTF files(*.rtf )
    • Word files (*.docx, *.doc )
    • HTML files (*.htm, *.html )
    • MHT files (*.mht )
    • Epub files (*.epub )
    • PDF files (*.pdf )
    • ODT files (*.odt )

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    Answers to installation questions

  2. I cannot install Linguatec Voice Reader Home
    Please check whether your computer meets the minimum system requirements for Linguatec Voice Reader Home 15:
    OS: Windows Vista, Windows 7, Windows 8 (32- or 64-bit)
    Available disk space: Up to 1 GB for each voice.
    2 GB RAM
    Ensure you have administrator rights for your computer. To receive full administrator rights please start the installation by right clicking setup.exe and selecting "Run as administrator" / "Run as admin".
    Please close all applications before installing Voice Reader Home 15.
    Ensure that Antivirus or Firewall doesn't block any installation process.

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  3. The installation does not start automatically
    Ensure that you have administrator rights for your computer. To receive full administrator rights please start the installation by right clicking setup.exe and selecting "Run as administrator" / "Run as admin". Ensure that Antivirus or Firewall doesn't block any installation process. Save your opened documents and close all applications.

    Installation via CD::
    Insert the Installation CD into the drive. If the installation does not start automatically, start the setup.exe manually. To do this, open the CD file folder and run the file setup.exe by right mouse click and choosing "run as administrator" from the context menu. Follow the instructions on your screen.

    Installation via Download:
    If you bought Voice Reader Home 15 via Download, please download the installation file via the link which you received from your online store after the purchase and save it on your PC. Start the installation via right mouse click on the setup.exe and choose "run as administrator" from the context menu. Follow the instructions on your screen.

    If the file setup.exe isn't shown, please ensure that in the file format field the entry "programs" is selected. 4. Tips for installing the download version of Voice Reader Home 15.

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  4. Tips for installing the download version of Voice Reader Home 15
    Depending on the security settings (firewall, antivirus ...) of your computer the download of Voice Reader Home 15 from our online shop and the following installation can be restricted or blocked. Therefore, please disable all applications, which may restrict the download or installation, or allow the download and installation of the original installation of Voice Reader Home 15 if you get the following messages.
    Examples:
    • Message "The download file has no valid signature", "Unknown publisher" or "Because of the low number of downloads it is a security risk" please select nevertheless "Download".
    • When getting the message "... not often downloaded and may cause damage to your computer" click on "Run" or "Download".
    • Under Windows 8 a further error message may appear, that "the start of an unknown app has been prevented." In this case please do not click "OK" but "More information" and then click "Run anyway".

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  5. Message during the installation of the download version: ChilkatLog: UnzipToFile: Failed to read compressed data
    It seems that the downloaded file is not complete. Please compare the size of your download with the size shown in your receipt. If the download wasn't successful, please delete the corrupted or incomplete file and restart the download.
    Please use the option "save under" and save the downloaded file on your PC. Please choose a directory where you have full rights for writing and reading. Please ensure that the connection to the internet isn't interrupted during the whole download process. Ensure that there is enough free memory on your hard disk and that your security options have no size limitation for downloads.
    Please pay attention to the hints of Element 5

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    Answers to activation problems

  7. Important information concerning product activation
    Product activation is bound to the PC on which Voice Reader Home 15 is installed by means of a hardware code. Thus the Voice Reader Home 15 activation codes you receive from Linguatec can only be used on the PC on which you perform the product activation and generate the hardware code.
    When you install an additional Voice Reader Home 15 voice, a new product activation for this language is necessary. Please start Voice Reader Home for the activation with full admin rights (right click onto the desktop icon and choose "run as administrator" in the context menu)

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  8. The license key:
    You will find your Voice Reader Home 15 license key on the CD ROM case or on the disc itself. If you bought the product online, the license key should have been sent to you by the store.
    The license key is made up of a total of 25 capital letters and figures. The license key is split into five blocks of five figures/letters, with dividers appearing between them.

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  9. In the window "product activation" the columns "Product(s)" and "Status" are empty. How to solve it:

    This behavior appears, if the software can't find or assign to the license file after the installation.
    Please ensure, that all other applications are closed during the installation and that antivirus and firewall doesn't block any necessary processes. Another possible reason: The software has been installed for the current user and now it is running with different user rights or settings.
    Please try the following:
    Uninstall Voice Reader Home 15 via the Windows uninstall routine (control panel > programs)
    Please restart the installation and choose the option "installation for all users".
    Now, the product activation window should show the installed voice(s) of Voice Reader Home 15 in the column "Product(s) and the activation period in the column "Status".



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  10. During the automatic activation process you obtain the message: Error Code 3001
    This message can appear if the internet connection got lost during the activation process.
    Please have a look if the activation dialog in Voice Reader 15 shows "activated" behind the license key. If yes, the activation was nevertheless successful. If there is shown "locked until activation" please retry the automatic activation, close the activation dialog by hand and restart Voice Reader Home 15.

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  11. In the activation window the button "next" shows no reaction and the activation can't be executed:
    Please ensure that all the necessary entries in the activation windows are filled out. These are: Title, first name, last name, email address and country.

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  12. How to activate the software after changing the installation device
    Voice Reader Home 15 is a single user license. Your are allowed to use it on one PC. If you change your device, please uninstall Voice Reader Home 15 via the Windows uninstall routine (Control panel – programs). Then proceed the installation on your new device.

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    Using Linguatec Voice Reader

  13. In Voice Reader Home 15 no voice can be chosen on the "read" tab. The selection box is empty.


    If the selection box for "voices" on the "read" tab in Voice Reader Home 15 is empty, this may have the following probable reasons.

    1. The installation process of Voice Reader Home 15 was not successful. Please pay attention to the installation notes in the manual.
    2. Voice Reader Home 15 has not been activated yet and the test period has expired. Please activate the software.
    3. You installed Voice Reader Home 15 only for the local user (option "installation for local user") and started it then with admin rights via a right mouse button click and the selection "run as admin". For this case: please start Voice Reader Home 15 instead with a double click on its desktop icon or with a click on its start menu icon. Or you could also deinstall Voice Reader Home 15 and reinstall it with the selection "installation for all users".

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  14. How to use Voice Reader Home 15 with another voice or in another language?
    The software Voice Reader Home 15 contains one voice. If you wish to add an additional voice (also for an additional language) we offer in total 67 voices (in 45 languages) which you can buy additively . To add the new voice simply run the setup.exe installation wizard with the new voice from the CD or the downloaded folder (if you bought the software as download version) . The existing installation will be recognized and the additional voice will be installed. You can select it in Voice Reader Home 15 on the "Read" tab in the group "Language & Voice".

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  15. The pronunciation of a word can be different if it is standing alone or in a sentence context
    It can occur in particular cases that the pronunciation of a word is different if it is read out alone as a single word or on the other hand in a sentence context. This is related to the Voice Reader Home text to speech technology. We have specified it here.

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  16. The punctuation is also being read out
    Punctuation is normally not read out by Voice Reader. Please check if the empty spaces after the punctuation marks in the selected text have been left out. A text is typographically correct when an empty space follows a punctuation mark.

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  17. Distortions and interruptions occur when using the voice output
    If distortions or interruptions occur during voice output, the processing speed of the hard disk is not fast enough. The voice output implemented in Voice Reader Home 15 is based on dynamic processing. No more than 200 MB can be loaded into the memory at once. No more than this can be processed dynamically. The data for voice output are however very large. If the hard disk does not have the corresponding resources to be able to process the data fast enough, a possible consequence is "stuttering" of the voice output.
    This behavior is rectified by a faster hard disk.
    1. This can often be achieved by regular defragmentation of the hard disk. Fragmented areas of memory are then put back together. This makes data processing faster again. .
    2. Please ensure that the Voice Reader Home 15 program directory has been selected as a trusted directory in your antivirus software. Otherwise antivirus processes will regularly access it and also slow down data processing.
    3. As a test, close all other applications apart from Voice Reader Home 15 and compare the behavior.
    4. Ensure that your computer meets the minimum system requirements for Voice Reader Home 15.
    5. Please be sure to have chosen as reading option "by sentence" or "by paragraph".

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  18. End of line is end of sentence

    Voice Reader Home 15 has a versatile editor with formatting options and therefore the use of line brakes has influence on the reading segmentation of Voice Reader Home 15.
    A line break can be initiated by a hard line return or a soft return / line feed. .

    1. A soft return / line feed is generated when pressing the Shift key simultaneously with the Enter key. If the displaying of the formatting characters in the text is active, the soft return is visualized by the symbol ¬ .
      A soft return will be interpreted as end of sentence (and will therefore cause a pause) when the reading segmentation is set to: "by sentence" ("Reading" tab – group "Settings" – button "Options " – Section "Reading Options" - Read and highlight text: by sentence)
      Soft returns / line feeds won't influence the reading, when the reading option "by paragraph" is active.

    2. A hard line return is generated when pressing simply the Enter key. It is displayed as: ¶
      A hard line return is interpreted in Voice Reader Home 15 generally as end of sentence.

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  20. How can line breaks be removed automatically in a text document?

    If you want to have read out a text document in which hard line returns are used at the end of the lines and you want to avoid that the end of the line is interpreted as end of sentence (see also FAQ "end of line is end of sentence") you can remove them automatically with the following steps.
    Please select the whole text (CTRL+A), copy it with CTRL+C into the clipboard and paste it into the Editor of Windows (Start - All Programs - Accessories - Notepad) via Ctrl+V.
    Please save your text as HTML document (File - Save As - Save as type: All Files - File Name:. <*Filename>.html). Now open the HTML document in Voice Reader Home 15 ("File" tab – button: "Open") and let it be read out to you.


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